Eve Thermo - keine Funktion nach erfolgreicher Installation

chrish78 · 6. Oktober 2019

Kannst du mal probieren, den Zeitplan ganz zu entfernen bzw. den Zeitplan auf EIN und dann ein Zeitprofil mit 30Grad und den ganzen Tag ein.

Motanu200 · 6. Oktober 2019

i already tried to play with schedule on, off. same results

HSV-Steph · 6. Oktober 2019

Sehr sehr merkwürdig. Habt Ihr Euch denn schon an den Support gewendet? Sooo schlecht ist der gar nicht...

Gesendet von iPhone mit Community

Motanu200 · 6. Oktober 2019

yes, but no reply until now

Motanu200 · 6. Oktober 2019

michadd · 6. Oktober 2019

I also contacted the support on Wednesday, but I guess caused by the bank holiday I'm still waiting for a reply.

Motanu200 I have the same model and Firmware Version - how did you get one of your three to work - by accident?

After several install and uninstalls, hard- and soft resets I got none of my three thermos to work.

Motanu200 · 6. Oktober 2019

yes,

first device worked perfect.

Second one started to work after pressing OFF / ON mode multiple times.

third one does not want to work at all, I saw that when I remove the battery it open the valve and then it close the valve back

Motanu200 · 6. Oktober 2019

open the valve and then close again after a few seconds

Motanu200 · 7. Oktober 2019

hi MichaDD,

I was able to fix it today. Now it's working. Remove the battery for half an hour

Hope you fix your eve devices.

Regards

michadd · 8. Oktober 2019

Motanu200 thanks for the tip, had this done for one thermo but changed nothing - will try it for the other two - maybe I can get at least one to work.

btw. the support didn't bother to answer … so not the best customer experience with EVE so far …

thanks:)

Motanu200 · 8. Oktober 2019

you welcome, i have been contacted by them. But no luck with what they recommended. Soft reset for 15 seconds and hard reset which were already made multiple times by me.

michadd · 8. Oktober 2019

Motanu200 alright, so no need to wait for their reply. Did you take out the batteries for these 30 minutes without resetting and disconnecting the thermos before?

Motanu200 · 8. Oktober 2019

yes, leave the device connected, calibrated, remove one battery for 30 minutes, then mode on / off/ on for maxim heat.

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