evapolar evaSMART EV-3000 Portable Smart Air Cooler ( ?? HomeKit angekündigt |??Generelle Probleme WiFi|Firmware|iOS|Android )

evaSMART habe ich am 11. Juni 2017 über Indiegogo bestellt für 179 USD zzgl. 25 USD Versand.

Geliefert wurde, was für Crowdfunding nicht immer so garantiert ist, mehr oder weniger nur mit leichter Verspätung in der vergangenen Woche. Voraussichtliches Lieferdatum war Juli 2017.

Inzwischen kann das Gerät über die Homepage für 265 EUR bestellt werden. Eine zusätzliche Filter-Cartride für 31 EUR. Diese soll bis zu 8 Monate genutzt werden können.

Zum Gerät selbst… Erstmal der totale Schock nachdem ich die Schutzfolie vom Display entfernt habe, bzw. entfernen wollte. In der Produktion wurde anscheinen ein falscher Klebstoff verwendet, so dass die Folie die eigentlich nur zum Schutz beim Transport dienen soll, am Display bombenfest klebte. Mit etwas Leidenschaft abgezogen, blieb auf dem ganzen Display der Kleberückstand. Aber seht gerne selbst in den Videos, was so alles zu Beginn absolut schlecht gelaufen ist.

Nachdem ich eine Stunde damit beschäftigt war die Klebereste mit Isopropanol Alkohol zu entfernen, war der optische Eindruck dann wie vom Hersteller beworben.

Das kompakte Gerät (184mm x 217 mm x 207 mm) sieht wirklich gut aus und die Verarbeitung ist absolut in Ordnung. Mitgeliefert ist USB Type C (5V, 2.5?) und das Gerät kann optional auch mit einer Power Bank betrieben werden. Tatsächlich funktioniert auch der „Kühleffekt“ durch die Verdunstungstechnik ziemlich gut. Ob es nun sooo wesentlich kühler ist als ein normaler Ventilator wird sich praktisch wohl erst im nächsten Sommer zeigen, wenn das Gerät dann richtig zum Einsatz kommt. Für diesen Sommer war es dann doch leider zu spät mit der Lieferung.

Was die „Smart Home“ Funktionen betrifft, so ist das Gerät derzeit alles andere als „Smart“. Die iOS App in Version 1.0 wirkt weder stylisch noch stabil.

Ich konnte mein evaSMART einmal mit dem WiFi und der App verbinden, dann hat das Gerät ein Firmware-Update gemacht was „wahrscheinlich“ auch erfolgreich abgeschlossen wurde. Zumindest zeigte das Display von evaSMART 100% und startete dann neu. Seither lässt sich aber weder das Gerät über die App bedienen, noch erneut einrichten. Auch lässt sich das in der Übersichtsliste der App stehende Gerät nicht entfernen, um nochmal von vorne mit der Konfiguration zu beginnen. Die Bedienung am Gerät selbst über das Display funktioniert einwandfrei.

Seit ebenfalls knapp einer Woche stehe ich täglich per E-Mail mit dem Kundenservice in englischer Sprache in Kontakt. Der reagiert zwar prompt, entschuldigt sich auch in jeder E-Mail, aber wirkt eher hilflos und vertröstet auf ein nächstes App-Update nach Rücksprache mit den tech specialists. Damit soll alles gelöst sein. Fingers crossed. ??

Übrigens soll evaSMART dann auch HomeKit unterstützen. So zumindest ist es in der beiliegenden Bedienungsanleitung beworben, neben Alexa und Google Home. Derzeit gibt es einen Alexa Skill, aber den auch nur im englischen Alexa Store. Zu HomeKit sagt der Support in einer E-Mail: "The option of connecting to the Apple HomeKit is currently under development, will be available a bit later with the updates of the App! Please don't worry, won't be long before it's available."

Zumindest ist vom Unternehmen inzwischen auch eine Mail an die Kunden gegangen bezüglich des Klebeproblems und meine Vorgehensweise mit dem Alkohol wurde auch zusätzlich mit aufgenommen. ? Prost!

E-Mail anbei. Das und den Einsatz des Kundenservice interpretiere ich tatsächlich als „guten Willen“ und es vermittelt mir zumindest den Eindruck, dass sie bemüht sind alles zum Laufen zu bringen.

Das Produkt hätte es nach meiner ersten Einschätzung verdient. Wenn in den nächsten Wochen und Monaten tatsächlich noch die grundlegenden Kinderkrankheiten für Neubesteller behoben und das Gerät mit App und Firmware zu einem wirklichen „Smart“ Gerät wird. Doch wie so oft und nicht nur bei Indiegogo oder Kickstarter, das Produkt reift erst beim Kunden. ?????

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Daniel Oct 30, 14:15 +03

Thanks Mikhail,

1. Split your 2.4 and 5 GHz wifi channels (setup differend SSID), it shoud help.

I won’t and I can’t. As mentioned earlier, I have more than 35 WiFi devices running and they all handle and have to handle the same SSID no matter what band 2.4 or 5 GHz they are on.

2. How to connect evaSMART - please try to do it using different OS (android for example)

This is a iOS only household. However I managed to organize a crappy old Android but it should do it. Switched my WiFi (MyPlace) to 2.4 GHz only but the result again with setup evaSMART is again disappointing. See the shared result here ->

Playlist 3. Connection indeed depends on quality of wifi signal, so, please turn intensity of wifi router at max and try to make a connection just in a meter or less from modem. I can assure, with alle the WiFi devices in my Home I feel confident to handled this well.

4. If it doesn't help, please make a hotspot using your iPhone and try to connect the device to this hotspot.

This is not the solution. So sorry no.

Please keep me informed at the latest of the end of the week how things are going and a guide how to fix the setup/connection in final.

I’m happy to share my journey, the progress and of course a success with evaSMART if it comes to that thanks to your help, with the Smart Home and http://homekit.community

Thanks in advance for the time you are investing in this and for your reply.

Best regards, Daniel

Mikhail (Evapolar) Oct 29, 14:51 +03 Hello, Daniel!

Thanks for your answer.

So, you did try to use only 2,4 GHz connection and it didn't help. The most common cause of such trouble can be limitation of time that device can wait for server reply.

Actions we can recommend you:

1. Split your 2.4 and 5 GHz wifi channels (setup differend SSID), it shoud help. eva should be connected to 2,4 GHz channel:)

2. How to connect evaSMART - please try to do it using different OS (android for example)

3. Connection indeed depends on quality of wifi signal, so, please turn intensity of wifi router at max and try to make a connection just in a meter or less from modem.

4. If it doesn't help, please make a hotspot using your iPhone and try to connect the device to this hotspot. It should help. In the end of the next week we'll have a new firmware that should fix time limitation trouble and we'll be able to update it remotely.

Waiting for results, thank you for your patience.

Kindest regards, Mikhail Vyazov

Head of Evapolar customer care service

Daniel Oct 26, 15:26 +03 Thanks Darya.

Unfortunately even with the latest Evapolar iOS App Update v 1.2 it is still not possible to include/add my evaSMART. Still after connecting the wifi, app show endless spinning and never pop DONE nor I can see it on the app.

My iPhone 7 is regular booked in to 5 GHz. Due to the limitations of evaSMART this device is connected to 2.4 GHz. Unfortunately it is a horror to turn off 5 GHz and run only 2.4 GHz, because I have 27 Devices in my home network connected. There must be a way for the initial setup to connect evaSMART with the iPhone in 5GHz and evaSMART in 2.4 GHz. All other devices in my household have absolutely no problem to handle things like this.

I’m confident that you understand my disappointment with evaSMART having problems from the first day on. And still can not use the device as advertised, promised and expected. As a moderator of a German fast growing smart home and HomeKit forum (http://forum.smartapfel.de/forum/), I unfortunately can not advertise or even recommend evaSMART at the moment. I’m very looking forward to your reply and kind help so I finally can use my evaSMART with all the features and be ready for all coming features with an update like HomeKit.

Thanks again and for the moment sending best regards. Daniel

Darya Wheeler (Evapolar) Oct 22, 08:37 +03 Hello!

I am very sorry for that, we have found out that if you connect the device from an android device and then log in from an IOS it will help, please tell me if you would be able to try it and if that worked, thank you in advance!

Kind regards

Darya Wheeler

Evapolar support team

Daniel Oct 21, 11:56 +03 This is a follow-up to your previous request #23437 "Re: [Evapolar] Evapolar: re..." Hi there, Now one month later, nothing happened. The last App Update 1.1 is also three week ago and nothing changed. On the app, I can’t add my evaSmart. After connecting the wifi, app show endless spinning and never pop DONE nor I can see it on the app. Also turning my 5GHz WiFi off and only use the 2.4GHz connected iPhone 7 iOS 11 to it, didn’t help. That’s unfortunately very disappointing.

Thanks in advance for your reply and a final solution. Best,

Daniel

Richie (Evapolar) Sep 20, 18:06 +03

Dear Daniel,

Oh right, sorry for asking about the obvious.

And thank you very much again for the videos! Our tech specialists are currenlty investigating the case, the videos really help.

Meanwhile, if you haven't tried that yet, maybe reinstalling the app would help to at least get rid of the device on the list.

So please keep an eye on the app's updates! The issue should be fixed with the next one.

Best regards,

Evapolar Support team

Daniel Sep 20, 13:23 +03

Hi Richie,

as shown in the previous video (

) tapping, swiping or anything on the device in the list, doesn’t do anything. So there is no way to get into the settings to check the firmware. I was able to connect the evaSMART when it was delivered. Then the device did the firmware update was initiated on as I expect successful finished (evaSMART showed 100%). After this there was no connection possible anymore.

Also as mentioned earlier, I can see evaSMART connected to my Network but every time I initiate the WiFi setup again, of course with a different IP. To it looks like to me the problem is the App and that I can not select or remove the „old“ device that is listed there.

Best, Daniel

Summary

Richie (Evapolar) Sep 20, 13:10 +03

Dear Daniel,

Thank you for getting back to us!

Ansd thanks for the info! You can see the firmware version if you tap "SETTINGS" on the device screen (please clicck too see the screenshot).

Our tech specialists are currently working on this issue. And device doesn't have to be removed from the list and added back to it in this case. You weren't able to connect to your local Wi-Fi even once, right? Every time the same issue?

Looking forward to your reply!

Best regards,

Evapolar Support team

Daniel Sep 20, 11:09 +03

Hi,

I‘m on iOS 11 with the iPhone 7. And as mentioned earlier there is no reaction when I select the device on the „my eve list“ device screen. So unfortunately I can’t say what firmware is now installed. I would assume „the latest“. Or do I get something wrong?

Anyway, still can’t select the device in the list or remove it. Also a new setup process is not possible as shown in the previous videos.

Best, Daniel

Am 19.09.2017 um 12:33 schrieb Richie (Support) <[email protected]>:

Richie (Evapolar) Sep 19, 13:33 +03

Dear Daniel,

And about deleting the device from the list. Could you please kindly tell us details on your firmware and iOS version? (firmware version can be checked by tapping "settings" on the device screen)

Looking forward to your reply! And thanks a lot for your cooperation, we honestly appreciate it!

Best regards,

Evapolar Support team

Richie (Evapolar) Sep 19, 13:27 +03

Dear Daniel,

Thank you for providing us with this info!

I've transferred all of it to our tech specialists and they are currently working on a solution. So please kindly keep an eye on the app's updates!

Also, in order to make sure you're doing everything right when the update is available, please connect to the 2.4GHz Wi-Fi and not the 5GHz one.

As for the problems, one of them has already been solved and the other one will soon be, too. So we're terribly sorry for the inconveniences, but we're also doing our best on working on the solutions and finding them! And please don't worry, the connection issue will definitely be solved asap!

Best regards,

Evapolar Support team

Daniel Sep 18, 12:16 +03

Hi Richie,

good to hear from you again and there is no need for an apology. I hope you also hat a work free weekend.

Back to your questions. I use both, a 2.4 and a 5 GHz WiFi. On my iPhone 7 is iOS 11 GM running.

Deleting the device is not that easy as swipe left on its name. That was of course one of my first tries. Please find the video here.

And as I understand you refuse an official testing partner and there is also no chance to get a refund or generous discount for the obvious problems that came with the device?

Thanks again. Daniel

Richie (Evapolar) Sep 18, 12:01 +03

Dear Daniel,

Please accept my apologies for the delayed response!

Thank you for the detailed info about the connection issue!

We're terribly sorry you've faced these, but as of now we unfortunately do not have an option of a backer having a "tester" status. Still, thank you for thinking of it!

And really glad to hear there was no shutting down again!

You can delete the device from the list in the app by swiping left on its name and tapping the bin icon.

Oh, thank you very much for letting us know about the Isopropyl alcohol! We really appreciate the work you've done and the time you've spent on it! Really sorry you had to do this though. We've also found out that the adhesive can be removed with a regular scotch tape, but thank you for another solution!

Could you please kindly answer a couple of questions for us to understand the situation better!

Is your local Wi-Fi connection the 2.4Ghz one?

And what OS is your mobile phone running on?

Looking forward to your reply!

Best regards,

Evapolar Support team

Daniel Sep 15, 20:45 +03

Just want to let you know, that after around a hour of Sisyphus work and thanks to Isopropyl alcohol, I managed to get rid of the adhesive on the display. It was horrible.

But thankfully I was able to remove it in every gap. Now all the particles are sticking around in the apartment but not on evaSMART anymore. ?

Maybe the tip with the Isopropyl alcohol is helpful for your team or any other customer, although after that work it doesn't feel like a brand new device I just received a couple of hours ago. ?

Looking forward to your reply to my previous message.

Best,

Daniel

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Daniel Sep 15, 19:43 +03

Hi and thanks for your fast reply and the given information about HomeKit and for forwarding my input to your team.

If there is a beta available with TestFlight for the App or Firmware for the device, please of course let me know.

I'm happy to help beta testing. Maybe we can find a way with the expense I already had? Then I have absolutely no problem that the device and software is not absolutely perfect yet. And of course with this status of "testing" I'm happy to help. But with spending USD 204,-/EUR 182,70 I'm somehow disappointed.

But back to the recent problems.. After disconnecting and reconnecting evaSMART a few times from the power outlet, plug it to a power bank and back again to the original USB cord and adapter, there was no shutting down again. Fingers crossed.

As for connecting the App please find another video here.

As you can see the WiFi setup gets to the point where evaSMART is connected somehow to my network "MyPlace" but in the App the process does not go on.

Switching back to the App main screen the shown evaSMART from the very first setup is still not connected.

How do I get rid of that device in the App? For my understanding every time I do the WiFi setup process, evaSMART gets a new IP in my network. So the device shown in the app from the very first installation can't be used of course. In my network scanner I can see evaSMART connected to my WiFi with a different IP than before.

So at the moment there is no chance to connect to evaSMART anymore.

Thank again for your help.

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Richie (Evapolar) Sep 15, 18:55 +03

Dear Daniel,

Thank you so much for reaching us with that!

And also for the time you've spent on giving us such a great detailed feedback even with photos and videos!

We really appreciate you noticing it! As you saw we've tried to protect the device as good as it was possilble to. And yet it appeared. I've transfered your photos to the other department, thank you for providing them!

As for the adhesive and shutting down, I've transferred this info, too, to our technical specialists and they are currently working on it! We will let you know as soon as the solution is found! By the way, are you using the original USB cord and adapter? Could you please kindly try using different ones? You're plugging the device into the electrical outlet, right?

Also, was evaSMART behaving like that, switching off, before the firmware was updated?

As for connecting the App to evaSMART, please kindly make sure you're switching the device to the Acces Point mode before doing that.

The option of connecting to the Apple HomeKit is currently under development, will be available a bit later with the updates of the App! Please don't worry, won't be long before it's available :).

Again, huge thanks for such a great feedback! I will get back to you when we have the answers!

Best regards,

Evapolar Support team

Daniel Sep 15, 17:04 +03

This is a follow-up to your previous request #21607 "Re: Evapolar: regarding you..."

Hi all,

I hope you are doing good.

I just want to give a note, that evaSMART was already delivery today by FedEx which is great. The evaSMART was very well and safe wrapped inside the box. Thanks for this.

Unfortunately I have to report some not so nice things and hope for your quick reply and help.

1. There are small damages on and around the lid. Nothing to worse but not nice for a new and premium device. Please find pictures enclosed.

2. More worse - and to be hones I have no Idea how to fix this - when I removed the transportation protection film from the display, I think in factory they used the wrong adhesive. It is horrible now and I’m a little helpless how to get the glue like rest off the display without damaging. There is no chance to just peel it off. ? Please see Video.

btw. Also the green „SMART .. Get more experience..“ Sticker was prepared with the same glue. Now only after one hour evaSMART looks not nice at all. ?

3. After the connection process via iOS App, evaSMART prompted for a Firmware Update what I accepted. The Display counted up to 100% and to me it looked like the process was successful.

4. But now evaSMART is just turning off from time to time out of the blue. Please see video.

5. Also in the iOS App I can’t connect to evaSMART anymore. Even after re-setup the WiFi procedure the App shows evaSMART without Wifi Signal and can not connect. Also without success removing and reinstall the App.

6. And finally I have no Idea how to connect evaSMART to Apple HomeKit what is advertised in the manual. Apple Home App does not show a new device when searching for it and also there is no QR Code or Label on evaSMART to connect.

All-in-all I’m a little frustrated with all these points and with these worse impression you see on the pictures and videos.

But of course I’m investing my time to report this immediately to you and I’m confident that you'll find a solution and help to the above points.

Thanks in advance for your reply.

Best regards,

Daniel

> Am 08.09.2017 um 10:22 schrieb Richie (Support) <[email protected]>:

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